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CCTV Policy

CCTV Policy and Notice
LCA Operations Pty Limited, Laser Clinics UK Management Ltd, and related entities (LCG), including LCG’s franchisees (Franchisees) use continuous and ongoing closed circuit television (CCTV) systems to view and record at various locations in LCG Clinics premises. This Policy outlines how and why we use CCTV.

Why do we use CCTV?
LCG and Franchisees will view CCTV recordings taken in our Clinics as necessary for ‘legitimate business purposes’, including but not limited to:

• for the health and safety of staff and customers (customer including visitors) including to act as a deterrent against crime;
• to assist in the effective resolution of disputes which arise in the course of disciplinary or grievance proceedings;
• prevention of crime or damage to Clinics; and
• supporting any investigations related to law enforcement.

What information do we collect?
If you enter a LCG Clinic your image may be captured by our CCTV cameras. We do not record any audio (i.e. sounds or conversations).

Our use of CCTV is limited to waiting and reception areas. LCG does not operate CCTV in any treatment rooms, bathrooms, toilets, or changing rooms.

Our CCTV cameras are clearly visible to customers and staff.

Who has access to the footage?
A restricted number of LCG staff have the training and permission of our Legal Team to review CCTV footage for limited purposes.

CCTV footage may be shared between LCG entities and between LCG and its Franchisees where necessary for the legitimate business purposes described above. The data is stored in the UK.

CCTV footage may be disclosed to third parties, such as law enforcement, where:
• LCG considers the disclosure reasonably necessary to support LCG or it’s Franchisees’ legitimate business purposes; and
• where approved by LCG Privacy Officer/Data Protection Officer/Legal Team.

Access to your personal information
You may request access to their personal information, which may include CCTV footage, in accordance with the applicable LCG Privacy Notice or Policy. Please note that we may obscure images of third parties when disclosing CCTV data as part of a request, where we consider it necessary to do so. In rare circumstances, you may also have a legal right to object to processing of your personal information. Further information about your rights can be found in the applicable LCG Privacy Notice or Policy.

Security
LCG and Franchisees use reasonable security safeguards to protect your personal information from unauthorised access, use or disclosure. CCTV vision is maintained on systems that are password protected and access to which is logged.

LCG retains CCTV vision for 30 days in Australia, 90 days in the UK. After that period CCTV vision is automatically deleted unless there has been a valid request from law enforcement or, if you have requested access to your personal information contained in any CCTV vision.

Notice

This privacy collection notice is made available in our Clinics:

For Australia:
Laser Clinics Australia uses closed circuit television (CCTV) systems to monitor the reception and waiting room of this Clinic. We use CCTV on this premises to protect the safety of our customers and staff and to resolve disputes. Any personal information we collect about you is collected in accordance with our Privacy Policy available at: Privacy Policy | Laser Clinics Australia. For further information please contact privacy.officer@laserclinics.com.au.

For the UK:
Laser Clinics UK uses closed circuit television (CCTV) systems to monitor the reception and waiting room of this Clinic. We use CCTV on this premises to protect the safety of our customers and staff and to resolve disputes. Any personal information we collect about you is collected in accordance with our Privacy Policy available at: Privacy Policy | Laser Clinics United Kingdom. For further information please contact: privacy@laserclinics.co.uk

Enquiries
Enquiries about this policy and notice, including any complaints, can be directed to:
Australia: LCA Privacy Officer at privacy.officer@laserclinics.com.au
UK: privacy@laserclinics.co.uk

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