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Website Terms & Conditions

Thank you for visiting our website https://www.laserclinics.co.uk/. On this page of the website, the term ‘Laser Clinics UK’ or ‘LCUK’ or ‘us’ or ‘we’ refers to LASER CLINICS UK MANAGEMENT LTD 10747127 (trading as Laser Clinics United Kingdom) and its associated entities. The term ‘you’ refers to the user or viewer of our website, or the client as the context requires

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern Laser Clinics UK’s relationship with you in relation to this website.  If you disagree with any part of these terms and conditions, please do not use our website.

The content of the pages of this website is for your general information and use only.  It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.  It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us.  This material includes, but is not limited to, the design, layout, look, appearance and graphics.  Reproduction is prohibited other than in accordance with UK Copyright Law, which forms part of these terms and conditions. All trademarks reproduced in this website exclusive, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.  From time to time, this website may also include links to other websites.

These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website are subject to the laws of UK.

Current Promotional Terms & Conditions

Laser Clinics Specific Promotions

Unidays Student Offer:

Extra 5% Off any Laser Hair Removal or Skin Treatments

Discount is available to verified UNiDAYS members only.

Offer is available online and in clinic.

To redeem online, customer must enter the promo code at checkout

Customer must have a user account with Laser Clinics United Kingdom and be logged in

1 code per transaction

To redeem in clinic mention the offer at the time of booking and at the time of paying for treatment and show UNIDAYS membership to one of our clinic team members for verification.

Bookings must be made prior to treatment and bookings are subject to availability.

Pre-pays for skin treatments have a 12-month expiry date.

Pre-pays for laser hair removal treatments have a 12-month expiration date. When 10+ treatments are bought, the expiration date will be 18 months

Not to be used in conjunction with any other promotion, and discounts offered by third parties.

Offer may be withdrawn or extended at any time.​

Excludes Cosmetic Injectables and Skin Products.

The offer is not valid on the Hydrafacial Platinum (JLO Beauty).

20% Off any Full Priced Laser Hair Removal or Skin Treatment.

Discount is available to verified UNiDAYS members only.

Offer is available online and in clinic.

Discount is available to verified UNiDAYS members only. UNiDAYS discount cannot be used in conjunction with any other offer.

To redeem online, the customer must enter the promo code at checkout

The customer must have a user account with Laser Clinics United Kingdom and be logged in

1 code per transaction

To redeem in clinic mention the offer at the time of booking and at the time of paying for their treatment.

Bookings must be made prior to treatment and bookings are subject to availability.

Pre-pays for skin treatments have a 12-month expiry date.

To redeem in clinic mention the offer at the time of booking and at the time of paying for treatment and show UNIDAYS membership to one of our clinic team members for verification.

Pre-pays for laser hair removal treatments have a 12-month expiration date. When 10+ treatments are bought, the expiration date will be 18 months

Not to be used in conjunction with any other promotion, and discounts offered by third parties.

Offer may be withdrawn or extended at any time.​

Excludes Underarms, add-ons, Cosmetic Injectables, and Skin Products.

The offer is not valid on the Hydrafacial Platinum (JLO Beauty).

Blue Light Card

Receive 30% off on all full-price individual Laser Hair Removal and Skin treatments when you show you your BLUE LIGHT CARD.

Valid across all LCUK clinics.

Excludes injectables, add-ons & discounted packages.

Must show BLUE LIGHT CARD to redeem

Student Discount

Receive 25% OFF laser hair removal & skin treatments single sessions (Valid across all LCUK clinics), when you show your student card in the clinic.

Valid on all full-price individual laser hair removal and skin treatments.

Excludes injectables, add-ons & discounted packages

Not to be used in conjunction with any other promotions.

Bookings must be made for each treatment purchased.

Terms of our cancellation and refunds policy continue to apply.

Refer A Friend LCUK T&Cs

Referrer Offer – One for me:

Receive £10 off your next Laser Hair Removal or Skin treatment when you refer a friend and present a referral voucher in clinic.

Offer only valid with minimum spend of £30.00.

Card must be surrendered and used by the person it was originally awarded at their specified Laser Clinics United Kingdom clinic.

Voucher must be shown in clinic to redeem the offer.

Offer is not valid on any skincare products or Cosmetic Injections.

The £10 voucher must be used in one transaction and no change will be given.

This offer may be withdrawn at any time and cannot be used in conjunction with any other offer or existing voucher apart from the national LCUK laser hair removal and skin campaigns promoted in clinic.

Referee Offer – One for you:

Receive £10 off your next Laser Hair Removal or Skin treatment when referred by a friend and present a referral voucher in clinic.

Offer only valid with minimum spend of £30.00.

Card must be surrendered and used by the person it was originally awarded at their specified Laser Clinics United Kingdom clinic.

Bookings must be made and the promotion must be mentioned prior to the treatment.

Promotion can only be redeemed by the person who has been referred to Laser Clinic for their first treatment.

Voucher must be shown in clinic to redeem the offer.

Offer is not valid on any skincare products or Cosmetic Injections.

The £10 voucher must be used in one transaction and no change will be given.

This offer may be withdrawn at any time and cannot be used in conjunction with any other offer or existing voucher apart from the national LCUK laser hair removal and skin campaigns promoted in clinic.

Opening Offer – New Clinics

50% off your FIRST purchase of 1 or more Laser hair removal or skin treatments 

The promotion can be redeemed as follows: 

Valid for new clients only. 

Purchase one or more treatments of the same area or treatment and receive 50% off 

The 50% off discount is not valid for any Laser Hair Removal “add on” menu or Underarms area. 

The 50% off discount is not valid on any skin packages or Skinstitut™ products. 

Bookings must be made for each treatment purchased. 

Not to be used in conjunction with any other promotion, and discounts offered by third parties. 

The 50% discount is calculated using the standard single treatment price, and not pre-paid prices or areas already reduced as part of this campaign or another promotion. 

Clients may purchase as many treatments under this promotion as they like at the discounted prices, however, payment must be made upfront in full and the terms of our refund policy apply. 

Promotion not available on Cosmetic Injectable Treatments. 

Offer ends six months from clinic opening date. 

Offer is available online and in clinic. 

Customer must create an online account with LCUK and be signed in online 

To redeem online, customer must enter the promo code seen in Laser Clinics United Kingdom marketing collateral at checkout 

Purchase journey must be completed in its entirety for the discount to appear on your LCUK account. 

Third-Party Partners

30% off the standard single treatment price on all laser hair removal and skin treatments

The promotion can be redeemed as follows:

If an existing or new client to LCUK presents the promotional voucher or mentions the promotion, they are eligible to receive 30% off the standard single treatment price on all laser hair removal and skin treatments at LCUK.

Photo ID must be presented, and promotion can only be redeemed by the person to who it was marketed to

This offer may be withdrawn at any time and cannot be used in conjunction with any other offer.

Offer is only valid at the clinic promoted in the marketing materials.

Promotion can be redeemed multiple times by the same person

Not valid on Underarms or Full Body laser Hair Removal, Skin Packages, Cosmetic Injections, Medik8 or Skinstitut™ products.

Cross-selling across skin, laser and injectable treatments

50% OFF your first skin treatment
The promotion can be redeemed as follows:

If a client has already had a laser hair removal or cosmetic injection treatment with LCUK, they are eligible to receive 50% off the standard single treatment price of their FIRST skin treatment at LCUK.

Prices are based on 50% off the standard single treatment price of the skin treatment

Bookings must be made and the promotion must be mentioned prior to payment being made

Offer is only valid at the clinic promoted in the marketing materials

Photo ID must be presented

This offer maybe withdrawn at any time and cannot be used in conjunction with any other offer

Not valid on skin packages, Skinstitut™ products and prices already on promotion.

50% OFF your first laser hair removal treatment

The promotion can be redeemed as follows:

If a client has already had a skin or cosmetic injection treatment with LCUK, they are eligible to receive 50% off the standard single treatment price of their FIRST laser hair removal treatment at LCUK.

Prices are based on 50% off the standard single treatment price of the treatment area/s

Bookings must be made and the promotion must be mentioned prior to payment being made

Offer is only valid at the clinic promoted in the marketing materials

Photo ID must be presented

Can be redeemed for multiple laser hair removal treatments as long as the treatment is:

Completed within the same appointment

This offer may be withdrawn at any time and cannot be used in conjunction with any other offer

Not valid on add on menu, and prices already on promotion.

Free single Underarms Laser Hair Removal treatment

The promotion can be redeemed as follows:

Recipient can receive a single underarm laser hair removal treatment to the value of £15

Valid for new laser hair removal clients to LCUK only

The voucher must be surrendered at the time of redemption

One card per person

Photo ID must be presented

Bookings must be made and the promotion must be mentioned prior to the treatment

This offer may be withdrawn at any time and cannot be used in conjunction with any other offer promoted in clinic

Free 10 minute Express Microdermabrasion

The promotion can be redeemed as follows:

Recipient can receive a free 10 minute express microdermabrasion treatment to the value of £39

Valid for new skin clients to LCUK only

The voucher must be surrendered at the time of redemption

One card per person

Photo ID must be presented

Bookings must be made and the promotion must be mentioned prior to the treatment

This offer may be withdrawn at any time and cannot be used in conjunction with any other offer promoted in clinic

Book a cosmetic injectables consultation and receive 1 free Yellow LED Light Therapy treatment

The promotion can be redeemed as follows:

Valid on your first cosmetic injectables treatment only for the selected Laser Clinics United Kingdom clinics.

Bookings must be made and the promotion must be mentioned prior to payment being made

Offer is only valid at the clinic promoted in the marketing materials

Photo ID must be presented

This offer maybe withdrawn at any time and cannot be used in conjunction with any other offer

Products purchased in a package can only be used in one appointment

Our standard terms and conditions for cosmetic injections apply. Visit our website for details

For legal reasons, product names cannot be used in advertising. Please contact your nearest clinic for further information

The terms of our refund policy apply

Social Media Promotional & Competitions

Skin Saver

Offer: Save 30% when you prepay 4 or more skin treatments

The offer is not valid on HydraFacial Platinum (JLo Beauty), Skinstitut™ products, skin packages, skin journeys, or add ons

Not to be used in conjunction with any other offer or promotion, including but not limited to the 50% off first treatment offer, or any discounts offered by third parties.

There is no limit on the number of treatments that can be pre-purchased however the Pre-pay policy on use and redemption applies. This policy can be viewed on our website.

The treatments must be redeemed at the clinic location where originally purchased.

Online Welcome Offer

Welcome 40% off full price offer (FIRST laser hair removal or skin treatment)

Receive 40% off the full price of your first online purchase of Laser Hair Removal or Skin Treatment.

The promotion can be redeemed as follows:

  1. New customers must enter their first name and email address onto the ‘Welcome’ sign up website pop up
  2. Email containing the promo code for 40% off full price will be sent to the address
  3. To redeem this offer, customer must be signed into their online account, or create an online account to activate promo code in order to redeem.
  4. Code is to be applied at cart at time of checkout. One (1) promo code per transaction per customer.

Exclusions:

Excludes LHR underarms, LHR full body, skin packages, Microneedling, Teslaformer, Hydrafacial and add on areas

Not valid on cosmetic injections, or skincare products (Skinstitut™ or Skinstitut™ Expert)

Not to be used in conjunction with any other promotion, including but not limited to the 40% off first treatment offer, skin saver, and discounts offered by third parties.

Offer valid online only.

Limited time only, offer may be withdrawn or extended at any time.

Online Customer Portal

In addition to the general use of this website, you may have access to, and use, our customer portal.

Our customer portal allows you to purchase, access and keep track of your purchases of, our laser hair removal treatments and skin treatments. We may update the use and access of the customer portal, including but not limited to allowing you to book treatments online, and opt in or opt out of the marketing material that we may provide to you. You agree and acknowledge that the use of, functionality of, and any promotions offered by us through, the customer portal may be modified in our discretion.

In order to use the customer portal, you must create one individual account, in your personal capacity. You can choose to sign up through Google, Facebook or by following the prompts on our website. In setting up your account, you will be required to complete all requested information in order to access and use the customer portal. If you disagree with any part of the information that is requested, please do not use the customer portal. Any failure by you to provide information during the account set up stage may constitute an inability to create your account and disable your access or use of the customer portal.

Your account is revokable, in our discretion, and cannot be transferred, licensed, leased, sublicensed or sublet by you to anyone else, and you agree to be held responsible for your account, including but not limited to your access to the account, the maintenance of it and the information that you have provided.

You agree not to infringe any third party intellectual property rights through the information provided on your account in the customer portal. You agree not to provide misleading, deceptive or false information. You agree to indemnify us against any claims made against us as a result of your non-compliance with these terms.

Once your account is activated, you can use and access your account by following the “sign in” prompts on our website.

You agree and acknowledge that our standards terms for the purchase of laser hair removal treatments and skin treatments, along with our Cancellation and Refunds policy and Privacy Policy apply to, and govern your use of, your account and the customer portal.

You agree and acknowledge that we may access your account, and the details you have provided through your account, including signing in through Facebook or Google, on the customer portal, at our discretion, and that you may store your payment details through your account. The terms of our Privacy Policy, found at: https://www.laserclinics.com.au/privacy-policy continue to apply.

You agree that once your account is set up, we may send you communication, whether electronic or otherwise, to the details provided on your account.

Any failure by you to comply with the terms of use of this website and/or the customer portal permits us to, in our discretion, cancel your account. Should you wish to cancel your account yourself, you may do so by sending an email to us at cancelmyaccount@laserclinics.co.uk, and making a written request to cancel your account.

Add On Treatments

Bookings must be made for each add-on treatment purchased, at the same time as the booking is made for each treatment being added to.

Clients can only purchase the same quantity of individual add-on treatments as the number of primary treatments purchased in the pre-pay series.

Payment must be made in full and at the time of purchase of the treatment being added to and the terms of our refund policy apply.

Only valid on laser hair removal treatments and is not valid on skin treatments, cosmetic injection treatments or Skinstitut™ products

The single treatment price of the add-on treatment must be equal or less in value than the treatment being added to.

Laser Hair Removal Packages

When laser hair removal areas are sold as a package, for example the Female Half Legs, Brazilian & Underarms Package, areas purchased in the package cannot be split over separate appointments.

Full Body Laser Hair Removal Package Terms & Conditions

Clients may purchase the full body laser hair removal package at the prices set out in the marketing materials from time to time. 

The full body laser hair removal package includes all of the laser hair removal areas offered by Laser Clinics United Kingdom, as set out in the marketing materials from time to time. This package does not include laser hair removal areas that are not currently offered by Laser Clinics United Kingdom.

Clients may elect to remove any area from their full body laser hair removal package

Clients must advise the staff at the time of booking and upon arrival at each appointment of the area that has been removed from the package. No reduction in price is available where areas have been removed from the package.

Bookings must be made for all laser hair removal treatments.

Bookings for this package may not be available at all times on all days.

Payment must be made in advance.

The package cannot be used between two or more clients. Photo ID may be requested.

Clients must pay for each treatment at the time of booking. No pre-payments are available, and multiple pre-paid discount prices are not available. 

The terms of our refund policy

Not to be used in conjunction with any other offer or promotion. Our Price Promise does not apply to Full Body Laser Hair Removal Packages. 

Terms and Conditions for Cosmetic Injections

A £20 deposit is required in advance for all cosmetic injection treatment bookings (redeemable against treatment cost).

Cosmetic injection treatments cannot be pre-paid.

Bookings must be made in advance.

Cosmetic injection clients must be deemed medically fit and suitable for treatment, following a consultation with one of our injectors.

Only the 30-minute consultation is complimentary - longer consultations will attract a fee in accordance with the cosmetic injections pricing schedule.

The price per area treated will depend on the number of units required and the product used.

For Lips to Love, the price is based on 1ml of dermal filler from a selection of three baseline lip filler products, as recommended for the client by the treating health professional.

For legal reasons, the product names cannot be used in advertising. Please contact one of our injectors at our clinics for details.

Products purchased in a package can only be used in one appointment.

Packages cannot be split over appointments

At Laser Clinics United Kingdom our Price Promise enables our clients to shop with confidence knowing we will always match any competitors price being offered by the competitor in-clinic or online where the client has evidence that the same treatment (using the same equipment and products, and provided by appropriately qualified therapists) or product is available elsewhere at a lower price than our listed price, in accordance with our Price Match Policy terms set out here.

The Price Match Policy applies to like for like products & services across all laser hair removal, skin treatments, dermal fillers (subject to consultation) and Skinstitut products. It does not apply to Skinstitut products against other Skincare brands, but where Skinstitut products are offered at another retailer for a lower price.

Where the competitor is advertising a price predicated on volume, the client must buy that volume as a minimum in order to qualify for a Price Match. 

The client is not restricted to this volume, they may buy more volume for the same competitor price. Clients must mention the Price Match Policy at the time of purchase, make the claim for the Price Match Policy in-clinic and must provide proof of the competitor’s current advertised price when seeking to price match. We may take further steps to confirm the validity of the price to be matched.

The following exclusions shall apply to our Price Match Policy:

  • Other discount codes such as Unidays, Blue Light or any other promotional codes may not be used in conjunction with the Price Match Policy;
  • The Price Match Policy will not be applied retrospectively where the products and/or treatments have already been paid for or received;
  • The Price Match Policy does not apply to offers made by competitors from group buying discount or coupon websites; and
  • We can only apply our Price Match Policy in-clinic, and not on online sales.

Our standard terms and conditions of sale (including our Refunds & Cancellation Policy), and treatment terms and conditions continue to apply to any products or services purchased under the Price Match Policy.

Before and After Campaign

LCUK would like to collect and process:

photographic images; and (b) video recordings; and (c) audio recordings; and (d) written testimonials (“the Material”) from you for the purpose of creating educational and promotional material.

To the extent that this material contains information about your medical diagnosis and treatment, it would be regarded as sensitive data, which by law requires your explicit consent to allow us to process it.

If chosen to participate in this campaign you will be required to sign a legal consent form by which you will confirm that the person named in the release notice has agreed to the publication of the Material by LCUK both now and in the future.

By signing the release you agree that LCUK may use the material for promotional and informational purposes.

You grant LCUK the right to use the material on its websites and in publications for use in its clinics and generally, which may include, but is not limited to media, posters, newsletters and newspapers, catalogues, video collages, etc.

You grant LCUK the right to disclose the Material to third parties and media.

You understand LCUK may, and has the right to, crop and/or collage the material with others and understand that the material may be transmitted over the internet.

You agree that by signing the form, you release and forever discharge LCUK, its agents, officers and employees, from any and all claims and demands arising out of or in connection with the use of the material, including but not limited to, any and all claims for invasion of privacy, defamation, or financial compensation and you waive all moral rights that you may have in the material.

Treatment Policies

Prepaid Treatment

If you pre-pay for treatments you will save an amount according to the pre-payment schedule. There is no refund on pre-pays and they are not transferable to other individuals or treatment areas.

Pre-pays for skin treatments have a 12-month expiry date.

Pre-pays for laser hair removal treatments have a 12-month expiration date. When 10+ treatments are bought, the expiration date will be 18 months

All pre-pays affected by Coronavirus will have an additional 6 months to redeem

48 hours notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 48 hours or do not attend the appointment, the treatment will be forfeited.

You agree to these terms by purchasing pre-paid treatments.

Treatments may not be completed by the same therapist each time

Age Policy

Our customers must be at least 18 years of age to have any laser or skin treatments.   

For persons aged 14-17, the Parent/guardian must be present for consultation and first treatment and understand the procedure and aftercare. Not necessarily for future treatments unless they wish to be.

Signed Consent must be done in person (the Consultation form cannot be taken home by the child).

We advise that due to hormonal changes/puberty, we do not recommend under 12 years of age.

For all Cosmetic Injectable treatments, clients must be aged 18+.

LCUK may request a valid form of ID to identify the age of the prospective client.

Medical Conditions And Medications

Can treat when the client is on Antibiotics as long as they are not photosensitive

Photosensitive must wait 2 weeks after taken

Refer to https://www.drugs.com/

Auto-immune- must-have Doctor consent. Psoriasis and eczema can treat around unless active, irritated or heat reactive.

Cancer - 2 years in remission with letter from Oncologist

Pregnancy

ONLY Microdermabrasion and enzyme peels

Breastfeeding - Laser, microdermabrasion, LED, and enzyme only

Treatment Booking Deposit

A deposit for your Laser Hair Removal or Skin Treatment may be required in advance of your booking (redeemable against treatment cost) at the request of your local Laser Clinics UK clinic. The deposit amount will depend on the type of treatment and or treatment area(s) booked.

Laser Clinics United Kingdom Gift Cards

These conditions apply to use of the Laser Clinics United Kingdom Gift Card (gift card), issued by Laser Clinics United Kingdom (LCUK).

Purchasing or using the gift card means that you accept these conditions.

LCUK may, in its complete discretion, refuse to sell gifts cards to any person at any time for any reason.

If you let another person use your gift card, you must tell them that they will be bound by these conditions. The law of the state in which the gift card is purchased applies to this agreement. By entering into this agreement you unconditionally submit to the jurisdiction of the courts of the state where the gift card is purchased.

The gift card may only be used to purchase goods or services at the LCUK clinic from which the gift card was purchased.

Gift cards cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new gift card, or be replaced after expiry and are not legal tender, account cards, credit or debit cards or securities.

Anyone holding the gift card can use its value to make purchases so your gift card should be kept secure. If your gift card is lost or stolen, immediately report this to the LCUK clinic from which it was purchased. We may be able to stop gift card value being used, but take no responsibility and are not liable for any loss suffered by you as a result of a lost or stolen gift card.

We may replace a faulty, lost or stolen gift card in our absolute discretion. Any replacement gift card will have the same unused value (at the time of replacement) and expiry date. Gift cards will be void if they are defaced, mutilated, altered or tampered with in any way. We may subject gift cards to verification and security checks in our absolute discretion.

We may cancel any gift card, or the gift card scheme, for any reason at any time without notice. If so, we may either provide a refund or a replacement gift card of equivalent value unless we reasonably suspect fraud in relation to a gift card. The gift card remains the property of LCUK.

GIFT CARDS ARE VALID FOR ONE (1) YEAR FROM DATE OF PURCHASE.

Gifts cards are valid for one year from the Date of Issue. After the gift card has expired, it is no longer valid. All transactions will be declined. Unused value will not be refunded and will become the property of LCUK.

Skin Packages

The savings specified for each package are calculated on the normal per treatment price and not pre-paid prices.

Clients may purchase as many skin packages as they like, however payment must be made upfront in full and the terms of our refund policy apply.

The full amount of the package is payable prior to commencement of any treatments.

Bookings must be made for each treatment within the package.

Appointments cancelled, missed or changed without 24 hours’ notice will be deemed to have been taken and deducted from the client’s package.

Treatments included in each skin package cannot be exchanged for other treatments. However, the Skinstitut™ or Medik8 products recommended in each skin package can be exchanged for another Skinstitut™ or Medik8 product of the same full price value.

An LCUK Therapist will advise clients on the recommended time frames for each treatment within the skin package purchased, however it is the client’s responsibility to ensure they book in their treatments in advance so that there are available appointments.

All treatments within the skin package must be redeemed at the clinic the skin package was originally purchased.

All skin packages have a 12 month expiry on redemption of treatments.

Not to be used in conjunction with any other offer or promotion.

Client’s must inform LCUK of their skin concerns prior to commencing all treatments, Skinstitut™ or Medik8 products and a consent form must be signed.

Client’s need to follow all at home protocols recommended by the LCUK Therapist. This may include Skinstitut™ or Medik8 skincare and dietary guidelines.

 

 

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